User experience (UX)

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Quick Questions

Shade in the A or B circle for each question.

1. Which statement best describes user experience (UX)?

A How easy and pleasant a system feels to use from start to finish

B Only how colourful and attractive the screen looks

2. A school canteen app looks amazing but takes 10 taps to order a drink. What is the problem?

A The UX is poor even though the UI looks good

B The UI and UX are both perfect

3. Which one is part of the UI rather than the UX?

A How many steps it takes to finish a task

B The colour and shape of a button

4. Which is a frustration point for a user?

A A form that tells you which box has a mistake

B A form that deletes everything you typed when you make one mistake

5. Which design shows good ease of use?

A A Wi-Fi login page with one clear Connect button

B A Wi-Fi login page with five similar buttons and no labels

Match the Pairs

Draw a line connecting each item on the left to its match on the right.

Left column		Right column
1UX		AThis describes only the UI. UX is the whole experience of using the system, including how easy it is and whether it causes frustration.
2UI		Bfrustration_point = form_erases_answers
3Good UX means a task is easy and quick, such as ordering a canteen lunch in just a few taps		Cease_of_use = few_steps + clear_labels
4A frustration point is something that annoys users, like a form that deletes everything you typed		DHow easy, efficient and pleasant a system feels to use from start to finish
5A game app looks amazing, so its UX must be good.		ELooks only describe the UI. UX is also about how easy and pleasant the app is to use, so it could still be confusing or slow.
6UX = colours + fonts + icons		FThe look of a system: the buttons, text, colours and layout the user sees

Definitions

user experience (UX)

Fill in the Blanks

Complete each line of code by filling in the missing parts.

__ = how a system feels to use

UI is only the look. UX is the whole __________

Ease of use: fewer _____ to finish a task

Good UX = easy + efficient + ________

Good UX avoids ___________ points

Spot the Error

Shade in the letter of the line that contains an error.

Question 1

A ui ← "how a screen looks"

B ux ← "how it feels to use"

C good_ux ← pretty AND colourful

Question 2

A ux ← "only the colours"

B ui ← "the look of the screen"

C PRINT "UX is more than UI"

Question 3

A annoyed ← 0

B IF page loads quickly THEN

C annoyed ← annoyed + 1

Question 4

A steps_old ← 9

B steps_new ← 3

C fewer ← steps_new < steps_old

D IF fewer THEN easier ← FALSE

Question 5

A font_size ← "UI"

B button_colour ← "UI"

C time_to_finish ← "UX"

D logo_shape ← "UX"

Answer Key

User experience (UX)

Section A: Quick Questions

A — How easy and pleasant a system feels to use from start to finish

A — The UX is poor even though the UI looks good

B — The colour and shape of a button

B — A form that deletes everything you typed when you make one mistake

A — A Wi-Fi login page with one clear Connect button

Section B: Match the Pairs

UX → How easy, efficient and pleasant a system feels to use from start to finish

UI → The look of a system: the buttons, text, colours and layout the user sees

Good UX means a task is easy and quick, such as ordering a canteen lunch in just a few taps → ease_of_use = few_steps + clear_labels

A frustration point is something that annoys users, like a form that deletes everything you typed → frustration_point = form_erases_answers

A game app looks amazing, so its UX must be good. → Looks only describe the UI. UX is also about how easy and pleasant the app is to use, so it could still be confusing or slow.

UX = colours + fonts + icons → This describes only the UI. UX is the whole experience of using the system, including how easy it is and whether it causes frustration.

Section C: Definitions

user experience (UX) — How easy, efficient and pleasant a system feels to use from start to finish, not just how it looks. Good UX avoids frustration points, while UI is only the look.

Section D: Fill in the Blanks

UX = how a system feels to use

UI is only the look.
UX is the whole experience

Ease of use: fewer steps to finish a task

Good UX = easy + efficient + pleasant

Good UX avoids frustration points

Section E: Spot the Error

C — Good UX is about how easy and pleasant a system is to use, not just how it looks. It should be good_ux ← easy AND pleasant.

A — UX is the whole experience from start to finish, not only the colours. Line 1 should describe the whole journey of use.

B — A slow page is a frustration point that makes users more annoyed. A quick page is not a problem, so line 2 should say slowly.

D — Fewer steps make a system easier to use. So when fewer is true, easier should be set to TRUE.

D — The shape of a logo is about how the interface looks, so it is UI. Time to finish a task is a UX measure.