Interviewing a user

Name:

Date:

Class:

Quick Questions

Shade in the A or B circle for each question.

1. Which is the best description of an interview?

A You tell the user what they should need

B You ask one user questions and listen to their answers

2. How many questions should you plan for a short user interview?

A 3 to 5 questions

B As many as 50 questions

3. Which is a good interview question for a Year 5 student who uses a school library app?

A What is hard about finding a book?

B Don't you think my app is great?

4. While the user is answering, what should you do?

A Listen and note down their answers

B Talk over them to share your own ideas

5. A user says, 'I always forget my homework.' What is a good follow-up?

A Okay, next question.

B Why do you forget it?

Match the Pairs

Draw a line connecting each item on the left to its match on the right.

Left column		Right column
1interview		A1. What do you do at lunchtime? 2. What is hard about it? 3. What would help you?
2Why is that hard for you?		BNotes: Mia loses her library books. She forgets due dates.
3Plan 3 to 5 clear questions before you interview a user		CThe interviewer did not ask 'why' as a follow-up, so they missed the chance to learn the reason behind the problem.
4Listen and write down what the user says as short notes		DA follow-up question that digs deeper into an answer to find the real reason behind the problem
5Do you like my app idea? Yes or no?		EA conversation where you ask one user questions and listen to their answers to learn about their problem
6User: I always forget my spelling words. Interviewer: OK. Next question.		FThis question pushes the user to agree and only allows a yes or no answer, so you learn very little about their problem.

Definitions

interview

Fill in the Blanks

Complete each line of code by filling in the missing parts.

___ "What do you find hard at recess?"

ASK "What games do you play?" ____ answer

minQuestions ← _ maxQuestions ← 5

__ answer is interesting THEN ASK "Why?" END IF

FOR ____ question IN plan ASK question NOTE answer

Spot the Error

Shade in the letter of the line that contains an error.

Question 1

A PLAN 4 questions

B ASK question 1

C TALK over the answer

D NOTE the answer

Question 2

A user ← Sam, age 9

B PLAN 14 questions

C ASK question 1

Question 3

A ASK Who uses the app?

B LISTEN to the answer

C SKIP why and go on

Question 4

A PLAN 5 questions

B ASK question 1

C LISTEN to the answer

D NOTE what I would say

Question 5

A user ← one person

B PLAN 4 questions

C ASK user 1 and user 2 at once

D LISTEN to the answer

Answer Key

Interviewing a user

Section A: Quick Questions

B — You ask one user questions and listen to their answers

A — 3 to 5 questions

A — What is hard about finding a book?

A — Listen and note down their answers

B — Why do you forget it?

Section B: Match the Pairs

interview → A conversation where you ask one user questions and listen to their answers to learn about their problem

Why is that hard for you? → A follow-up question that digs deeper into an answer to find the real reason behind the problem

Plan 3 to 5 clear questions before you interview a user → 1. What do you do at lunchtime? 2. What is hard about it? 3. What would help you?

Listen and write down what the user says as short notes → Notes: Mia loses her library books. She forgets due dates.

Do you like my app idea? Yes or no? → This question pushes the user to agree and only allows a yes or no answer, so you learn very little about their problem.

User: I always forget my spelling words. Interviewer: OK. Next question. → The interviewer did not ask 'why' as a follow-up, so they missed the chance to learn the reason behind the problem.

Section C: Definitions

interview — A conversation where you ask one user questions and listen to their answers to learn about their problem.

Section D: Fill in the Blanks

ASK "What do you find hard at recess?"

ASK "What games do you play?"
NOTE answer

minQuestions ← 3
maxQuestions ← 5

IF answer is interesting THEN
  ASK "Why?"
END IF

FOR EACH question IN plan
  ASK question
  NOTE answer

Section E: Spot the Error

C — In an interview you listen to the user's answer. Talking over it means you miss what they say. Line 3 should be LISTEN to the answer.

B — An interview plan should have 3 to 5 questions. 14 is too many. Line 2 should be PLAN 4 questions.

C — Asking 'why' as a follow-up helps you learn more about the user's problem. Line 3 should be ASK why as a follow-up.

D — You note the user's answers, not your own ideas. Line 4 should be NOTE key words in the answer.

C — An interview is a conversation with one user. Asking two users at once makes it a group chat. Line 3 should be ASK user question 1.