Limits and improvements of an existing system

Name:

Date:

Class:

Quick Questions

Shade in the A or B circle for each question.

1. A library app lets you search for books but cannot show if a book is out. Which is a gap in the app?

A The app has a search box that finds books by title.

B It does not show if a book is out, so users cannot tell if they can borrow it.

2. Mia uses a school canteen app that has no way to mark food allergies. Which is the best improvement to suggest?

A Add an allergy filter so students can hide foods they cannot eat.

B Change the colour of the app to blue.

3. Which piece of feedback about a game app is respectful?

A This app is useless and whoever made it is silly.

B I like the levels. It would help me if there was a pause button.

4. True or false: When you suggest an improvement, you should suggest ten new features all at once.

A False. Suggest one change that fits the user's need.

B True. More features always make a system better.

5. Grandpa finds the text in a weather app too small to read. What is the gap?

A The app does not meet his need to read the text easily.

B The app shows the weather for tomorrow.

Match the Pairs

Draw a line connecting each item on the left to its match on the right.

Left column		Right column
1Gap: no way to turn the sound off		AOne new feature that could help the user with the gap you found
2Suggestion: add a night mode button		BThis suggests too many changes at once. An improvement should be one change that meets the user's need.
3Finding a gap: Mia needs large text but the app only has small text		CI like the clear buttons. Could you add a larger text option?
4Respectful feedback names something good, then kindly suggests one change		DNeed: large text \| System: small text only \| Gap: yes
5Your app is bad. Change everything!		EA need the system does not meet yet, so the user is left without help
6Add a game, a map, a camera, a shop and a chat.		FThis feedback is rude and vague. It does not point to a gap or suggest one clear feature.

Definitions

improvement

Fill in the Blanks

Complete each line of code by filling in the missing parts.

An ___________ is a change that helps a user.

A ___ is a need the system does not meet.

Suggest a new _______ to fill the gap.

Give feedback in a kind and __________ way.

Suggest ___ change that would help the user.

Spot the Error

Shade in the letter of the line that contains an error.

Question 1

A gap ← need met by system

B feature ← one new idea

C SAY feature kindly

Question 2

A IF app has a zoom button

B THEN gap ← TRUE

C ELSE gap ← FALSE

Question 3

A gap ← no way to save work

B feature ← save button

C SUGGEST gap

Question 4

A need ← hear the story

B gap ← app has no audio

C feature ← add more pictures

Question 5

A gap ← no dark mode at night

B feature ← dark mode setting

C SUGGEST feature

D SAY 'This app is bad'

Answer Key

Limits and improvements of an existing system

Section A: Quick Questions

B — It does not show if a book is out, so users cannot tell if they can borrow it.

A — Add an allergy filter so students can hide foods they cannot eat.

B — I like the levels. It would help me if there was a pause button.

A — False. Suggest one change that fits the user's need.

A — The app does not meet his need to read the text easily.

Section B: Match the Pairs

Gap: no way to turn the sound off → A need the system does not meet yet, so the user is left without help

Suggestion: add a night mode button → One new feature that could help the user with the gap you found

Finding a gap: Mia needs large text but the app only has small text → Need: large text | System: small text only | Gap: yes

Respectful feedback names something good, then kindly suggests one change → I like the clear buttons. Could you add a larger text option?

Your app is bad. Change everything! → This feedback is rude and vague. It does not point to a gap or suggest one clear feature.

Add a game, a map, a camera, a shop and a chat. → This suggests too many changes at once. An improvement should be one change that meets the user's need.

Section C: Definitions

improvement — A change that helps when a system does not meet a user's need. Find the gap, suggest one new feature, and give your feedback in a kind, respectful way.

Section D: Fill in the Blanks

An improvement is a change that helps a user.

A gap is a need the system does not meet.

Suggest a new feature to fill the gap.

Give feedback in a kind and respectful way.

Suggest one change that would help the user.

Section E: Spot the Error

A — A gap is a need the system does NOT meet. The line should say: gap ← need NOT met by system.

A — The gap exists when the app has NO zoom button. The condition should be: IF app has no zoom button.

C — You suggest the new feature that fixes the problem, not the gap itself. It should be: SUGGEST feature.

C — The new feature must fix the gap. The gap is no audio, so the feature should be: feature ← add read aloud.

D — Feedback should be kind and respectful and explain how to help. It should be something like: SAY 'Thanks! Please add it'.